Consumer Opinion Center - Facility Information

We have moved! Our new address is: 601 E. Jackson Street Richmond, VA 23219

What To Expect

We want to make sure you're fully prepared if you choose to
participate in a study. Learn more about the process below.

Take the
Virtual Tour

Where to go when you arrive

Overview

WHERE TO GO

The Consumer Opinion Center is located in downtown Richmond, Virginia. Please click here for directions and parking information.

Our participants can enjoy free parking in the adjacent parking deck. There are dedicated parking spaces for our valued participant. Please follow Consumer Opinion Center signs for the facility entrance on 5th street.

WHAT YOU NEED

A government-issued photo ID is required for check-in at the facility before each evaluation session.
Review your study documents – You will need a PDF reader to view these documents. If you do not have a PDF reader, click here to download a free copy.
Review the Guidelines for Study Participants
Directions

WHAT TO WEAR

The Consumer Opinion Center provides a casual and relaxed environment.

To be respectful of other study participants, please do not wear any clothing that may be found offensive or otherwise deemed inappropriate by your fellow research participants.

Facility Guidelines

Please conduct yourself in a professional manner at all times and treat others with courtesy and respect.
Cameras are not allowed at the facility. While mobile phones can be brought into the facility and used in the lobby areas, the camera feature may not be used.
No weapons or illicit drugs are allowed in the facility.
Only scheduled participants will be admitted to the COC facility; please do not bring anyone with you to your appointment, including children.
Please do not use scented personal care products, including perfumes, aftershaves, flavored lipstick or lip balm prior to or during evaluation sessions.
You will be asked to arrive at the facility 15 minutes prior to your session start time. During these 15 minutes, please do not smoke, eat, chew gum, or drink anything other than water. Outside food or beverages should not be brought into the facility.
Products provided to you during your evaluation are for research purposes only – they should not be removed from the COC facility.
Immediately notify a COC Staff member if there are any changes to your general health that may impact your ability to participate in tobacco-related research.

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